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Direct Offering professionals have rated this company based upon their experience as a user of the evaluated items and chance. The reviews of the items and chance generally talks about how well the business determines up to expectations based on the specifications provided by company. Observations are accurate as well as subjective in nature.


BBB remains functional and concentrated on serving our business neighborhood. Learn more. BBB stays functional and concentrated on serving our company neighborhood and our consumers throughout this crisis. Please take a look at resources offered to you at BBB.org/ coronavirus. Some of the sources of details BBB counts on are briefly unavailable. Likewise, lots of services are closed, suspended, or not running as typical, and are not able to react to complaints and other requests.


We appreciate your perseverance as we and everyone in our neighborhoods focus on resolving this crisis. File a Grievance 8/26/2011 1820 overall grievances in the last 3 yearsof those, 10 grievances were closed in last 12 monthsAdvertising/SalesBilling/CollectionsDelivery IssuesGuarantee/WarrantyProblem with an Item or ServiceTotals10/13/2020I have purchase the hydrate lemon-lime back in 2019 for the expense of $19 for 15.


On Oct. 7th, 2020, I bought the hydrate once again and the size was 5 oz for $21. The company is mentioning that I am getting the very same amount of product, however that is not so. The ounces are less for more money. They are illegally rate gouging. 08/17/2020I made an Isagenix account to order products for my child.


I have always been the one purchasing and spending for each order, with my charge card. Receipt fo payment and notification of shipment always come to our address, ******************, not our kid's email address. A couple of months ago I registered for a regular monthly subscription using our credit card.


When the month-to-month delivery arrived, I realized what I had done and called consumer service to cancel the monthly delivery. The person answering my call might not even locate my account, even though I provided all names, account and order numbers. I then emailed client service and was told that my child needed to email them to state I am permitted to make modifications on the account.

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All I desire to do is cancel the membership that I made. I inactived the payment so no additional charges can be made to my charge card, however this whole ordeal needs to have been handled with a single call. I feel like this is simply a method to keep charging people money - to decline to cancel a membership when asked for.


Dear Ms. ******, I am composing to respond to Mr. ******'s recent complaint to the Better Service Bureau worrying Isagenix. We value the BBB bringing the complaint to our attention and enabling us a chance to respond. We have reviewed Mr. ******'s complaint and without delay canceled the automated regular monthly order on his boy's account, as he requested.


****** to use to future orders in an effort to express our appreciation to Mr. ****** for his patience with us in overcoming this matter. We wish to ask forgiveness to Mr. ****** for the service he received on this matter, which fell below the high standard we pursue.


******'s feedback into account moving forward as we continuously make every effort to enhance the service we supply. Based on our interactions with Mr. ******, we comprehend you can try these out that the actions we have taken have resolved his concerns. We value the opportunity to resolve the complaint and wish Mr - Isagenix Products. ****** the very best. Truly, Cassy S ****** Sr.


The case number is ********. Thank you for your assistance! ***** ****** 03/28/2020I signed up with Isagenix as a consumer and then registered as an Associate Member to start an organization. My coach and I had a ethical dispute over how I need to market my business and we might not come to an agreement.


The company is a MLM organization and growing my business under a dishonest coach would make that person cash. I completely disagreed and desired a new coach. I connected to 2 top tier leaders Tanya K ********** and her spouse and was told I needed to wait 6 months prior to I might begin my business under another coach.

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Thank you for your time. ***** ***** Dear ******* *******, I am writing to react to Mr. ***** *****'s recent grievance to the Better Business Bureau concerning Isagenix. We appreciate the BBB bringing the complaint to our attention and allowing us a chance to react. Without delay after getting Mr. *****'s complaint, we contacted Mr.


We value Mr. *****'s determination to deal with us and, based on our interactions with him, why not try this out we comprehend that the steps we have taken have actually fixed his concerns. We wish Mr. ***** all the very best. Seriously, Cassy S ****** Sr. Manager of ComplianceBetter Organization Bureau: I have evaluated the response made by the business in referral to grievance ID ********, and find that this resolution would be acceptable to me.




Regards, ***** ***** 11/16/2018I purchased 10 cylinders of their seasonal Pumpkin Spice Shake October 2017. There are 3 lot #'s involved with the 10 canisters, all expire August 2019. I called Isagenix to report that when opening a container - it has an odor that is nothing like read Pumpkin Spice -there's a smell of chemicals, in fact even making the shake, it does not taste right.


They said it's been over a year, so I can't reimburse you. I said this was inappropriate, and the product doesn't end till August 2019. The lot numbers are: # *********, # *********, # *********. Isagenix Products. The reason a lot of were bought is due to the fact that it is a seasonal item, and I desired to buy this prior to they would use it once again.